This Privacy Policy explains how we collect, use, store and protect your personal information when you use Move iQ Mortgages.

Protecting your personal information is important to us. This policy explains what information we collect, why we need it, who we may share it with and the rights you have in relation to your personal information.

About this Privacy Policy

This Privacy Policy applies when you:

• use the Move iQ Mortgages website;
• use the Move iQ Mortgages app;
• complete an online form;
• make a mortgage enquiry;
• request mortgage advice or related services;
• communicate with us; or
• sign up to receive marketing communications from us.

It should be read alongside any other privacy information provided to you when we collect your personal information.

Website and third-party links

Our website or app may contain links to third-party websites, services, applications or app stores.

Those organisations may process your personal information in accordance with their own privacy policies. We recommend reviewing their privacy information when you leave our website or use a third-party service.

Who will process my data?

Move iQ Mortgages is a trading style of Haus Mortgages Limited.

Haus Mortgages Limited is registered in England and Wales with company number 10839010.

Registered office:

13 The Horsefair
Romsey
England
SO51 8EZ

Haus Mortgages Limited is an Appointed Representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority.

Haus Mortgages Limited, trading as Move iQ Mortgages, and HL Partnership Limited may process your personal information in connection with the services provided to you, the supervision of regulated activities and the fulfilment of legal and regulatory obligations.

Each organisation is responsible for the personal information it processes in accordance with applicable data protection law.

What information may we collect about you?

To understand your circumstances and, where applicable, provide suitable mortgage advice, we may need to collect information about you, your household, your finances and your requirements.

Depending on the service you request, this may include:

• your name, address and contact details;
• your date of birth;
• information about your family and household;
• your employment status and employment history;
• your income and expenditure;
• savings and deposits;
• existing mortgages, loans and other financial commitments;
• debts and credit commitments;
• credit history and adverse credit information;
• information about properties you own or are considering buying;
• details of your mortgage requirements;
• information about legal proceedings where relevant;
• identity and verification information;
• information required for anti-money laundering and fraud prevention checks;
• information about your interactions with us;
• information submitted through our website or app; and
• technical information about how you use our website or app.

In some circumstances, we may also need information relating to your health where this is relevant to the mortgage, protection or other service you have asked us to provide.

Special category personal information

Information about your health is classed as special category personal information under UK data protection law and receives additional protection.

Where it is necessary for us to process special category personal information, we will only do so where we have both an appropriate lawful basis for processing your personal information and an applicable condition for processing special category information under UK data protection law.

We will only request this type of information where it is relevant and necessary for the service being provided.

Information collected through our website and app

We may collect information that you provide when you:

• complete an enquiry or application form;
• use the Move iQ Mortgages app;
• create or use an account;
• contact us;
• request mortgage services;
• communicate with an adviser; or
• subscribe to marketing communications.

We may also collect technical and usage information when you use our website or app, including information collected through cookies and similar technologies.

Please see our Cookie Policy for further information about the cookies and technologies used on our website.

Do I have to provide my personal information?

We need certain information to understand your circumstances and provide the service you have requested.

Where you are receiving mortgage advice, it is important that the information you provide is accurate and complete so that your circumstances can be properly assessed.

If you do not wish to provide particular information, please tell us. We will explain whether this affects our ability to provide the relevant service or advice.

How will we use your personal information?

We may use your personal information to:

• understand your needs and circumstances;
• respond to your enquiry;
• provide mortgage advice where applicable;
• identify products or services that may meet your requirements;
• introduce you to relevant product or service providers;
• obtain mortgage quotations or product information;
• assist with mortgage applications;
• administer and progress your case;
• communicate with you about the services you have requested;
• provide ongoing information relating to products or services we have arranged for you;
• manage your account or use of the Move iQ Mortgages app;
• monitor the quality of our service;
• improve our website, app and services;
• prevent and detect fraud and financial crime;
• verify your identity;
• maintain records of the services and advice we have provided;
• comply with our legal and regulatory obligations; and
• establish, exercise or defend legal claims.

What lawful bases do we rely on?

UK data protection law requires us to have a lawful basis for processing your personal information.

Depending on what we are doing with your information, we may rely on one or more of the following lawful bases.

Contract

We may process your personal information where this is necessary to provide a service you have requested or to take steps at your request before entering into a contract.

This may include processing your information to understand your circumstances, provide mortgage services, progress an application or administer a service.

Legal obligation

We may process your personal information where this is necessary for us to meet legal or regulatory obligations.

This may include requirements relating to:

• Financial Conduct Authority rules;
• maintaining appropriate records;
• fraud prevention;
• anti-money laundering requirements;
• identity verification;
• financial crime prevention; and
• responding to requests from regulators, law enforcement bodies or other authorities where legally required.

Legitimate interests

We may process personal information where this is necessary for our legitimate business interests and where those interests are not overridden by your rights and interests.

These interests may include:

• monitoring and improving the quality of our services;
• analysing how our business and services are used;
• improving our website and app;
• ensuring that regulatory and quality standards are met;
• protecting our systems and services;
• preventing fraud; and
• establishing, exercising or defending legal rights.

Consent

We may rely on your consent where you have specifically agreed to a particular use of your information.

For example, where required, we will rely on your consent before sending certain electronic marketing communications or using non-essential cookies and similar technologies.

Where we rely on consent, you can withdraw your consent at any time.

Withdrawing consent will not affect the lawfulness of processing carried out before you withdrew it.

Marketing communications

Where you have chosen to receive marketing communications from us, we may use your contact details to send you mortgage market updates and information about products, services or other updates that may be relevant to you.

Agreeing to receive marketing communications is optional and is separate from the information we need to provide the mortgage or other service you have requested.

You can stop receiving marketing communications at any time by:

• using the unsubscribe link contained in our marketing emails; or
• contacting us using the details in this Privacy Policy.

Withdrawing your marketing consent will not affect important service, application, transactional or regulatory communications that we need to send to you.

Who may we share your personal information with?

Depending on the services you request, we may share your information with organisations including:

• HL Partnership Limited;
• mortgage lenders;
• product providers;
• insurance or protection providers where applicable;
• conveyancers or other professional service providers where relevant;
• credit reference and identity verification providers;
• fraud prevention and anti-money laundering providers;
• technology and software providers;
• website and app service providers;
• communication and customer-management providers;
• analytics providers;
• regulators;
• law enforcement agencies; and
• other organisations where we are legally required or permitted to disclose information.

We will only share personal information where there is an appropriate reason to do so.

Where an organisation processes personal information on our behalf, we require appropriate protections to be in place.

Product providers and other third parties may also process your information as independent data controllers. Where this happens, their own privacy policies will explain how they use your information.

HL Partnership Limited

HL Partnership Limited may process your personal information to monitor and assess the work carried out by Haus Mortgages Limited, trading as Move iQ Mortgages.

This may include reviewing cases to help ensure that:

• appropriate standards of service are maintained;
• regulated activities are carried out correctly;
• applicable Financial Conduct Authority requirements are met; and
• legal and regulatory obligations are fulfilled.

Website analytics and cookies

We use cookies and similar technologies on our website.

We use CookieYes to provide our cookie consent controls and record the choices you make about optional cookies.

We use Google Tag Manager to manage and deploy certain technologies used on our website.

We also use Google Analytics 4 to help us understand how visitors use our website and how we can improve its performance and user experience.

Google Analytics may collect information such as:

• pages viewed;
• interactions with the website;
• information about your browser and device;
• session information;
• approximate location information; and
• information about how you arrived at our website.

Where consent is required, analytics cookies and other non-essential technologies will operate in accordance with the choices you make through our cookie consent controls.

We also use Google’s Consent Mode in conjunction with our cookie consent setup so that Google services can adjust their behaviour according to your consent choices.

For more information about the cookies and technologies used on our website and how to manage your preferences, please see our Cookie Policy.

Automated processing

We may use information you provide through our website or app to help route your enquiry and identify an appropriate next step.

Unless we specifically tell you otherwise, we do not use solely automated processing to make decisions about your eligibility for a mortgage or to provide regulated mortgage advice where that decision would produce legal or similarly significant effects for you.

Data security

We use appropriate technical and organisational measures designed to protect your personal information against:

• accidental loss;
• unauthorised access;
• misuse;
• alteration; and
• unauthorised disclosure.

Access to personal information is restricted to people and organisations that need it for legitimate service, business, legal or regulatory purposes.

Although we take appropriate steps to protect personal information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

How long will we keep your personal information?

We will keep your personal information only for as long as is reasonably necessary for the purposes for which it was collected.

The length of time we retain information depends on factors including:

• the type of information;
• the service we have provided;
• whether a mortgage application or transaction has taken place;
• our legal and regulatory obligations;
• applicable Financial Conduct Authority record-keeping requirements; and
• whether information may be required to establish, exercise or defend legal claims.

Certain records relating to regulated mortgage advice and transactions must be retained for minimum periods under Financial Conduct Authority rules.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our retention procedures, unless we are required or permitted by law to retain it for longer.

Move iQ Mortgages app

If you use the Move iQ Mortgages app, we may process personal information that you provide through the app or information generated through your use of the app.

We use this information to provide and administer the services available through the app.

You can uninstall the Move iQ Mortgages app from your device at any time.

Uninstalling the app does not automatically delete your account or personal information held by us.

If you wish to close your app account or request deletion of your personal information, you can use any account deletion facility available within the app or contact us using the details in this Privacy Policy.

Please note that we may need to retain certain information after an account has been closed where this is necessary to comply with legal or regulatory obligations or to establish, exercise or defend legal claims.

International transfers

Some of the technology, analytics, website, app or other service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that it is protected in accordance with UK data protection law.

Depending on the circumstances, this may include:

• transferring information to a country covered by UK adequacy regulations;
• using an approved UK International Data Transfer Agreement;
• using the UK Addendum to approved contractual clauses; or
• relying on another lawful transfer mechanism permitted under UK data protection law.

You can contact us if you would like further information about the safeguards used in relation to international transfers.

Can I see a copy of my personal information?

You have the right to request access to the personal information we hold about you.

This is sometimes known as a Subject Access Request.

We will normally respond to a valid request within one month in accordance with applicable data protection law.

In some circumstances, the law allows additional time to respond, for example where a request is particularly complex or where you have made a number of requests.

We may need to verify your identity before providing personal information.

What if my information is incorrect or incomplete?

You have the right to ask us to correct personal information that is inaccurate or complete information that is incomplete.

Please contact us using the details below if you believe any information we hold about you needs to be updated.

Please be aware that we may need to retain records showing the information available to us at the time mortgage advice was provided or a transaction took place.

Can I have my personal information erased?

In certain circumstances, you have the right to ask us to erase your personal information.

However, this right is not absolute.

Where we have provided regulated advice, arranged a mortgage or processed a transaction, we may be required to retain certain information to meet our legal and regulatory obligations or to establish, exercise or defend legal claims.

Where this applies, we will explain why particular information cannot be erased.

Your other data protection rights

Depending on the circumstances and the lawful basis on which we process your personal information, you may also have the right to:

• ask us to correct inaccurate information;
• request erasure of your personal information;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• request transfer of certain information to you or another organisation;
• withdraw consent where we rely on your consent; and
• raise concerns about how we use your information.

Your right to object

You have the right to object to the processing of your personal information in certain circumstances, including where we rely on legitimate interests.

You also have the right to object at any time to the use of your personal information for direct marketing.

If you object to direct marketing, we will stop using your personal information for that purpose.

To exercise any of your rights, please contact us using the details below.

We may need to verify your identity before acting on a request.

Who is the Data Controller?

Name	Haus Mortgages Limited (trading as Move iQ Mortgages)	HL Partnership Limited
Address	13 The Horsefair Romsey England SO51 8EZ	6 Merus Court Meridian Business Park Leicester LE19 1RJ
Telephone	03331 880644	03300 552651
Email	support@moveiqmortgages.co.uk	compliance@hlpartnership.co.uk
Data Controller Registration	ZA319530	Z8588911

How can I get more information?

If you would like further information about how your personal information is used or have a question about data protection, please contact:

The Data Protection Officer, Haus Mortgages Ltd, 13 The Horsefair, Romsey, England, SO51 8EZ
Email: support@moveiqmortgages.co.uk

The Data Protection Officer, HL Partnership Limited, 6 Merus Court, Meridian Business Park, Leicester, LE19 1RJ
Email: compliance@hlpartnership.co.uk

If you’d like to make a complaint about how we have handled your personal data…

Please write in the first instance to The Data Protection Officer at the above address.
If you are not satisfied with the Data Protection Officer’s response, you can make a complaint to:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
Email through their website at: https://ico.org.uk/make-a-complaint/

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be made available on our website.

Important Notes on Protecting your own Data

Please be aware of cybercrime and protecting your own information online, particularly financial information. Do not send unsecured personal information over the internet. We recommend you use encryption software or provide any information to us using the online tools we provide.

Do not respond to emails asking you to pay money. Never make a payment purely in response to an email. Always call the company to validate any payment requests and check the phone number independently from the email (i.e. via a secure website). If you receive a phone call asking for payment, ensure you are satisfied the call is genuine, or else call the company back to check. Neither Move iQ Mortgages / Haus Mortgages Limited nor, where applicable, HL Partnership Limited will take responsibility if you transfer money to a fraudster in error.